AI for Public Relations – The Do’s and Don’ts
Updated January 2024 – PR people are loving ChatGPT just as much as anyone and for a short minute we thought it may even be a content creation killer, helping teams create content without input from communication experts. However, the truth is ChatGPT has simply become a useful research tool to help find more information to pull from vs. creating an abundance of content automagically. That’s why we decided to take a look at the do’s and don’ts of ai for public relations
It’s clear from the deluge of users providing feedback that ChatGPT is a great starting point, but as a tech industry professional with AI experience, leveraging AI tools are only as good as the data you put into it. It will still take a lot of human-robot interaction to get ChatGPT to the level of learning it needs to have to produce perfect content. AND with the shifting nature of trends, technology and the news, that may never really be the case.
How To Properly Use AI Tools for Public Relations
Nevertheless, using AI for Public Relations as a tool definitely has its benefits but there are some key things to keep in mind when leveraging this cool “buzz” tool for PR, marketing and communications purposes. Our team has compiled a short list of considerations. While you may be tempted to use ChatGPT to create your press release content or other communications, here are some Do’s and Don’ts we’ve pulled together along with some ways that our team has been leveraging this handy tool.
DO get back story on the latest trends: Remember when it comes to thought leadership, you need to assert your expertise and opinion to make the articles original and fresh. We are always reminding clients that to create thought leadership, you really must say something different with your valid points and repeat it. In this case you can leverage ChatGPT to bring up supportive documentation to put some strength behind your viewpoints instead of allowing it to just create opinion that it gathers based on what has already been published, because that’s in fact what it’s gathering and not even always very current.
DO save time on research: If you’re building materials or trying to read up on a topic that you need to understand quickly then ChatGPT is great for summarizing longer articles and research papers. This can be a big time saver when you’re researching a topic. It can even give you bullet points. Remember Cliff Notes? It’s exactly like that but now a human doesn’t have to generate those little booklets and waste paper. A prompt as simple as “give me a bullet point summary of:” and then paste the article is a great way to get info (it doesn’t seem to work as well if you just give it the URL of an article).
DO Monitoring the competition – Our team regularly conducts media audits to determine share of voice for our partners. Using ChatGPT helps us review a competitor’s website in seconds, find the mission statement, and identify the keywords. Again winning on time savings.
AI For Public Relations Tactics
DO use simple and specific prompts: When you want to get more exact information make sure that you are focusing in on your specific question or prompt so that you can receive the most accurate answers possible. In this case, you get what you put in and the more vague your question or prompt is, the less likely you’ll get the information that you need out.
DON’T forget to fact check: While the buzz is HOT, remember that ChatGPT doesn’t have access to data after 2021 which can be a hurdle for timeliness and relevance. Again, it can give you great starting points and for topics and research that are not as time sensitive, maybe it won’t matter, but when it comes to PR, data and news, this may make a big difference.
DON’T forget to check for links and errors: ChatGPT is not error-free Because of the aforementioned limitations, many references have 404 errors, make sure you check links and information. Make sure you are double checking your work.
Google Is Watching
DON’T think that Google isn’t keeping an eye out for AI generated content – Last thing before we sign off is to take note is that in 2022, Google said they do consider AI content spam and a violation of their spam policies when it is used to try to “manipulate a page ranking” – so basically any web facing content. It seems like they don’t want to publicly beat AI up too much because they’re spinning up some things themselves. They’re also historically vague with how much detail they provide around their search algorithms. That said, many mainstream SEO gurus have been doing A/B style testing with human vs ai content and the results in traffic certainly seem to indicate that A) Google has a really good internal tool for AI content detection and B) tends to rank non-ai content higher in SERPS, at least currently.
The world of AI is opening up new ways and opportunities for us to become better practitioners and comb through the world wide web of content and multimedia. The goal is to use these AI for Public Relations tools responsibly — something that the professionals at The Silver Telegram can help your team with, if needed. I celebrate the fact that we have something that can make the research of what we do so much easier so that we can focus on producing content, ideas and creative strategies that make an impact.